Shipping and Return Policy
Shipping, local delivery/pick-up, and Return policy:
All orders are processed within 1 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Local delivery
Free local delivery is available for orders over $50 within Front Royal, VA. For orders under $50, we charge an $8 delivery fee for local delivery. If you are located outside of the town of Front Royal, we charge a $10 delivery fee on all orders.
Deliveries are made from 12pm-6pm, Monday-Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
In-store pickup is temporarily unavailable until our new location is established and open for business!
ORDER STATUS:
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at spiritandgems@gmail.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
WE DO NOT SHIP TO P.O. BOXES!
Please provide a residential or commercial address.
Refunds, returns, and exchanges
We have a NO return policy. Our items come as pictured and described.
In the event that your order arrives damaged in any way, please email us as soon as possible at spiritandgems@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Refunds may be an option in this case.
If you have any further questions, please don't hesitate to contact us using the contact form.